• How to reach ContractHero support — channels, hours and what we do for you

  ContractHero support is your direct line for questions about the software, about errors, about user settings or about your day-to-day work with ContractHero. This article shows when you can reach us, how to choose the right channel and what we can help you with in concrete terms. Opening hours Monday to Friday, 09:00–18:00 (CET/CEST). On public holidays in Berlin our availability is limited — we announce exceptions in advance by email and in the web chat. Requests that arriFew readers

• How do I fix a missing help menu or chat icon?

  How do I fix a missing help menu or chat icon? You want to use our support chat but cannot find the way in? Where you should look first depends on whether you are in the ContractHero application or in the Help Center. When the chat really is missing, the most common cause is a browser extension, a cache problem or a firewall — rarely our system. With this guide you will pin down the cause in under five minutes. Where do I find the chat? In the ContractHero application ([*Few readers

• Automatic backups: a daily copy in your own storage

  Automatic backups: a daily backup to your own storage The screenshots in this article show the German interface. The English label is given first, with the German label in square brackets. Your benefit You are not dependent on ContractHero as the sole storage location: the backups are written directly to storage that you manage and have access to. That simplifies internal compliance and GDPR requirements (availability, recoverability), gives your IT team a clean recovery option in anFew readers

• Kick-off preparation: how to start your ContractHero onboarding

  Welcome to ContractHero! The kick-off is the first joint session with our onboarding team — this is where we set up your account and clarify how ContractHero can best fit your internal processes. This article shows you what you can prepare before the kick-off — not what you have to. We will guide you through the onboarding project step by step. Even without any preparation, we will get off to a good start together. Your benefit The clearer your own ideas about contract types, responsibFew readers

• Backups in ContractHero: automatic or on request

  Backups in ContractHero: Automatic or on Request The screenshots in this article show the German interface. The English label is given first, with the German label in square brackets. Your benefit Anyone who keeps business-critical contracts centrally in one system never wants to have to rely on a single layer of data. The backup options let you meet the usual requirements from compliance, IT security and contingency planning: Your data under your control — you send the backup tFew readers