Articles on: Account, billing & security

How does billing work at ContractHero?

There are two ways to get ContractHero. You book the Start Plan yourself in the app. Essential, Professional and Enterprise come through an individual offer. Billing, term, cancellation and support differ between the two, so this article keeps them apart.

What's in it for you

You know which rules apply to your plan: when the invoice arrives, how long the term runs, and how to cancel. That saves you a round trip to support and avoids surprises in your budget.

The plans at a glance

Plan	Contracts	Users	Price
Start	80 incl.	3 incl.	129 EUR per month net
Essential	500 incl.	5 incl.	On request
Professional	Unlimited	15 incl.	On request
Enterprise	Unlimited	50 incl.	On request

Start (self-service)

What's included

80 contracts and 3 users. The price is 129 EUR per month net, billed yearly in advance at 1,548 EUR plus VAT. You book it yourself in the app — no offer needed.

Free trial

Register on the website via „Jetzt testen“ and you get 7 days. No payment method is requested.
The trial ends automatically and never turns into a paid contract on its own. One trial per company.
The account comes pre-filled with demo data.
When the 7 days are up, a notice page appears: book Start, or book a demo for Essential and above.

Booking and payment

Payment is by credit card only, through the checkout of our payment provider Chargebee. Companies in the EU enter their VAT ID at checkout.
After booking you get two emails: an order confirmation with the terms attached as a PDF, and the invoice separately.
The terms for the Start Plan (self-service) apply.

Term and cancellation

The term is 12 months and renews automatically for a further 12 months each time. The notice period is 3 months before the end of the term.
You can cancel in two ways:

in the app under Einstellungen → Abrechnung → „Abrechnung verwalten“, or
in text form to support@contracthero.com.

Cancellation takes effect at the end of the term, and you give a reason when you cancel. You can undo the cancellation in the app up to the end date. You receive a cancellation confirmation by email.

What you can manage yourself

Under „Abrechnung verwalten“ you can view invoices, change the payment method and cancel. Plan changes are not possible there.

Upgrading to Essential and above: only via „Beratungsgespräch buchen“ in the app. That leads to an individual offer under the general terms.
More users, more contracts or extra features: email support@contracthero.com.

Support

On the Start Plan, support runs through the in-app chat only, Monday to Friday 9:00–18:00 (except public holidays in Berlin). Phone and email support and a personal contact are not part of the plan. Start customers do not have a Customer Success Manager.

Essential / Professional / Enterprise (individual offer)

What's included

Essential adds to Start, among other things, the AI assistant, workflows and automations, import by email and CSV, bulk edit, plus onboarding and phone support. It includes 500 contracts and 5 users.
Professional is for teams with advanced requirements: contract creation via Word add-in and templates, unlimited digital signatures (FES), REST API, webhooks, calendar integration, reporting and user training. It includes unlimited contracts and 15 users.
Enterprise is for organizations with high demands on security and governance — multi-entity support, custom SSO and MFA, an individual SLA, advanced permission management, approval workflows, automatic backups to your own server and a dedicated account manager. It includes unlimited contracts and 50 users.
All plans are hosted on German servers and ISO 27001 certified.

Billing

Billing is usually annual and in advance. Other intervals are possible depending on what's agreed. The exact terms are set when the contract is signed.
Invoices are generated automatically by our payment provider Chargebee and sent by email to the billing address on file.
Payment is by bank transfer (SEPA) or credit card. The payment method is set when the contract is signed and can be changed at any time via your Customer Success Manager or support.
The terms for these plans come with your offer — the Start Plan terms do not apply here.

Term and cancellation

Your term and notice period are in your contract. Cancellations are possible in text form and take effect at the end of the current term. Ask your Customer Success Manager if anything is unclear.

Updating your credit card — on expiry or when switching

Applies to all plans. Your card details sit with Chargebee only, never in ContractHero.

After a failed charge. Chargebee automatically emails the billing address on file with a „Jetzt bezahlen“ button or a link to a secure Chargebee page. Once the new details are in, the outstanding payment is charged again.
Changing it beforehand. Start customers change the payment method themselves under „Abrechnung verwalten“. Customers on an individual offer should write to us via chat or support@contracthero.com and we'll send a secure link.

Where do I find my invoices?

Start customers find their invoices in the app under „Abrechnung verwalten“. All invoices also go by email to the billing address on file. If one is missing or you need a copy, reach us via chat or support@contracthero.com.

Common questions

Is there a free trial?

Yes. Via „Jetzt testen“ on the website you get 7 days of access with no payment method. It ends automatically and does not turn into a paid contract by itself.

Can I move from the Start Plan to a bigger plan?

Not by yourself in the app. Book a slot via „Beratungsgespräch buchen“ — that leads to an individual offer for Essential, Professional or Enterprise.

What happens if I need more than 80 contracts or more than 3 users?

Once you hit the limit you can't add further contracts or set up further users; contracts already saved stay readable and exportable. Increasing the limits requires a separate order — email support@contracthero.com.

How do I cancel my Start Plan?

In the app under Einstellungen → Abrechnung → „Abrechnung verwalten“, or in text form to support@contracthero.com. The notice period is 3 months before the end of the term.

What happens to my data after the contract ends?

You keep read-only access for 30 calendar days so you can export your data. You can extend that once by 30 days; the request has to reach us in text form before the period runs out. After that, your content data is deleted.

What happens if a payment fails?

Chargebee retries automatically several times and emails you a link to update your payment details. If the payment stays open, access can be suspended temporarily after a reminder with a payment deadline of at least 14 days. Your data is not deleted, and access is restored as soon as the payment clears.

Are there discounts for longer terms?

On the individually offered plans, longer terms can come with better rates — just ask. There are no discounts on the Start Plan; the prices shown in the booking process apply.

Good to know

All prices are net plus VAT, billed in euros.
There is no setup or onboarding fee on the Start Plan.
Onboarding, data migration, training and individual configuration are not part of the Start Plan.
Price changes on the Start Plan only take effect at the end of a term and are announced by email at least 3 months in advance.
Card details sit with Chargebee only (PCI DSS Level 1). Neither support nor anyone else sees your full card details.
The Start Plan is offered to businesses only (§ 14 BGB), not to consumers.

Updated on: 10/19/2026

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