How does billing work at ContractHero?
Billing at ContractHero — Everything You Need to Know
Whether it's invoices, contract terms, or payment methods: here you'll find everything about how billing works at ContractHero. This way you always know what to expect, without having to reach out to support.
Why does this matter?
A clear billing structure means you always know when your next invoice is coming, which plan you're on, and how to make changes. That saves time and avoids surprises when planning your budget.
What plans does ContractHero offer?
ContractHero offers three plans tailored to different needs:
Plan | Contracts | Users | Price |
|---|---|---|---|
Essential | 500 incl. | 5 incl. | from 390 EUR/month |
Professional | Unlimited | 15 incl. | On request |
Enterprise | Unlimited | 50 incl. | On request |
Essential is built for teams that need solid contract management with OCR, AI-powered analysis, and task management.
Professional is designed for teams with advanced requirements: contract templates, unlimited digital signatures (FES), REST API access, webhooks, and training for new users are all included.
Enterprise is for organizations with high demands around security and governance — including multi-entity support, custom SSO & MFA, individual SLAs, approval workflows, and a dedicated account manager.
All plans include hosting on German servers and are ISO 27001 certified.
How does billing work?
Billing is typically annual and upfront. Depending on what's agreed in your contract, other billing intervals are possible — such as quarterly or biennial. The exact terms are set when your contract is signed.
Invoices are generated automatically through our payment provider Chargebee and sent by email to the billing address on file.
What payment methods does ContractHero accept?
ContractHero accepts payment via bank transfer (SEPA) and credit card. Your preferred payment method is set when the contract is signed and can be changed at any time — just reach out to your account manager or our support team.
Where can I find my invoices?
Invoices are sent by email to the address stored in your contract. If you haven't received an invoice or need a copy, contact us via chat or email at support@contracthero.com.
Frequently asked questions
Can I switch my plan?
Yes, upgrading to a higher plan is possible at any time. Just get in touch with your account manager or our team. Downgrades typically take effect at the next renewal date.
What happens if I need more users or contracts than my plan includes?
Additional users and contracts can be added as add-ons. Your account manager will be happy to walk you through the options and pricing.
Is there a free trial?
Yes, ContractHero offers a free trial where you can test all features of the Pro plan. The trial ends automatically — you won't be charged unless you actively subscribe.
How do I cancel my subscription?
Cancellations must be submitted in writing and take effect at the end of the current contract term. Please note the cancellation notice period agreed in your contract. Reach out to your account manager if you have questions.
Are there discounts for longer contract terms?
Yes, longer commitment periods (e.g. two years) may come with discounted rates. Just let us know if you're interested.
Good to know
- All prices are net, plus applicable VAT.
- Billing is in Euros (EUR).
- If a payment is overdue, access may be temporarily restricted after a reminder.
- Billing addresses can be updated at any time through support.
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Updated on: 04/10/2026
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